At work, everything is simple – call recordings are always at hand, and there are no issues with listening and gathering cases for further analysis. Manager support is top-notch, and whenever questions arise, we receive prompt responses.
Anne
Customer Service Manager at 21vek
We promptly resolved the issue with 'smart' routing and made adjustments to tailor it to our needs. Additionally, we want to acknowledge their high level of professionalism, responsiveness, and expertise in their respective field.
Maxime
Technical Specialist at Legion
We connected the telephony within 2 days. Replaced stationary IP phones with mobile ones and set up integration with the CRM system. After that, our employees were able to work remotely – they just needed to take their mobile phones home.
Helena
Managing Director at ROBOLAB
Full implementation and integration with the CRM system happen quickly, and companies do not need to spend a large sum of money upfront on purchasing additional equipment and internet connectivity.
Jacqueline
Co-owner of TRUST
Simple navigation in the personal account, and we easily set up CRM integration in just a few clicks. Operators can make calls from anywhere in the country, without being tied to the office. To save operators' time on manual dialing, we installed an application that allows us to make calls with just a click.
Angeline
Marketing Specialist at Creator Inc
As the company grows, there is no need for additional complex configurations; simply purchasing the required number of SIM cards is sufficient. New employees quickly integrate into the company's processes.
Sandrine
Implementation Specialist from Hoster
It's worth noting their customer support — it truly is a support service that efficiently and swiftly resolves your technical inquiries. I highly recommend using SipSim's services to enhance your business. It's simple, straight forward, and beneficial.
Didie
ATCG group manager
I am extremely satisfied with the service team and their dedication to their work; they provide support 24/7. The product is versatile, helping us quickly optimize the work of the call center and other departments. It also serves as an excellent marketing tool. The interface is user-friendly and intuitive.
Alexandre
Head of marketing department KingStyle
The most useful telephony automation service for any business. We are extremely satisfied with everything the system has to offer. The program is simple and user-friendly, with no unnecessary clutter.
Bernard
Sales Executive at FRESCO
Features
Turn On Call Recordings
Ensure compliance, improve quality, and enhance training with recorded calls for better customer interactions.
Keep every detail recorded automatically with no need to manual saving the content of each conversation.
Acces conversation history
All your calls are stored and sorted in one place so you could easyly acces any conversation with you customers to remember all the details.
Share best practices among your team
Download call records and share most creative conversations to collegues to stimulate a process of continious learning in your team.
Features
Route Calls To Dedicated Speciallist
Reduce wait times, streamline call handling, and improve customer satisfaction with efficient call routing.
Reduce wait time
Efficiently route incoming calls to the right team or department for prompt handling.
Don't involve unrelated collegues
Improve call handling efficiency, reduce call wait times, and ensure calls are directed to the most appropriate team member for enhanced customer satisfaction.
Provide clients with voice menu
Save time, enhance caller experience, and improve call routing with automated self-service options.
