We promptly resolved the issue with 'smart' routing and made adjustments to tailor it to our needs. Additionally, we want to acknowledge their high level of professionalism, responsiveness, and expertise in their respective field.
Maxime
Technical Specialist at Legion
As the company grows, there is no need for additional complex configurations; simply purchasing the required number of SIM cards is sufficient. New employees quickly integrate into the company's processes.
Sandrine
Implementation Specialist from Hoster
The most useful telephony automation service for any business. We are extremely satisfied with everything the system has to offer. The program is simple and user-friendly, with no unnecessary clutter.
Bernard
Sales Executive at FRESCO
We connected the telephony within 2 days. Replaced stationary IP phones with mobile ones and set up integration with the CRM system. After that, our employees were able to work remotely – they just needed to take their mobile phones home.
Helena
Managing Director at ROBOLAB
At work, everything is simple – call recordings are always at hand, and there are no issues with listening and gathering cases for further analysis. Manager support is top-notch, and whenever questions arise, we receive prompt responses.
Anne
Customer Service Manager at 21vek
Full implementation and integration with the CRM system happen quickly, and companies do not need to spend a large sum of money upfront on purchasing additional equipment and internet connectivity.
Jacqueline
Co-owner of TRUST
I am extremely satisfied with the service team and their dedication to their work; they provide support 24/7. The product is versatile, helping us quickly optimize the work of the call center and other departments. It also serves as an excellent marketing tool. The interface is user-friendly and intuitive.
Alexandre
Head of marketing department KingStyle
Simple navigation in the personal account, and we easily set up CRM integration in just a few clicks. Operators can make calls from anywhere in the country, without being tied to the office. To save operators' time on manual dialing, we installed an application that allows us to make calls with just a click.
Angeline
Marketing Specialist at Creator Inc
It's worth noting their customer support — it truly is a support service that efficiently and swiftly resolves your technical inquiries. I highly recommend using SipSim's services to enhance your business. It's simple, straight forward, and beneficial.
Didie
ATCG group manager
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Tool and strategies modern teams need to help their companies grow.
Improve call handling efficiency, reduce call wait times, and ensure calls are directed to the most appropriate team member for enhanced customer satisfaction.
Call Transfer
Easily transfer calls to the right person or department for quick resolution or escalation of customer inquiries.
Click-to-call
Enable one-click calling directly from your CRM, website, or other platforms to streamline call initiation and improve call efficiency.
CRM Integration
Seamlessly integrate your PBX system with your Customer Relationship Management (CRM) software for streamlined call handling and data management.
Missed Call Notifications
Stay informed about missed calls in real-time, enable prompt follow-up, and prevent potential customer loss due to missed calls.
Activity Reports
Generate detailed reports on call activities, call volumes, call durations, and other call-related metrics for insights into call performance and productivity.
